Refund and Cancellation Policy

For Astro Help Centre
Last Updated: July 27, 2026
Website: https://www.astrohelpcentre.com

Thank you for shopping with Astro Help Centre. Your satisfaction is our priority. We have created this detailed policy to make your shopping experience transparent and hassle-free. Please read it carefully.

1. Interpretation and Definitions

Interpretation
Words with their initial letter capitalized have meanings defined under the following conditions. The same definition shall apply whether they appear in singular or plural form.

Definitions

·       Company, We, Us, Our: Refers to Astro Help Centre, located at C-117, 1st Floor, Vyapar Kendra, Gate No. 1, Palam Vihar, Gurgaon - 122017, Haryana, India.

·       You, Your: Refers to the individual, company, or legal entity accessing or using our Service.

·       Website / Service: Refers to https://www.astrohelpcentre.com

·       Goods: Means all physical products sold on our website, including but not limited to Gemstones, Rudraksha, Yantras, Bracelets, Malas, and other spiritual items.

·       Services: Means all intangible and personalized services such as Kundli Reading, Horoscope Analysis, Astrology Consultation (Online/Offline), Numerology Reports, and Personalized Remedies.

·       Order: Means a request by You to purchase Goods or Services from Us.

2. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

A) For Physical Goods (Gemstones, Yantras, etc.):

1.     You can cancel your Order any time before it is dispatched from our warehouse for a full refund.

2.     Once dispatched, you can cancel within 7 days of delivery by initiating a return.

3.     To cancel, you must send a clear email to info@astrohelpcentre.com with your Order ID and reason for cancellation.

B) For Astrology Services (Consultations & Reports):
Due to the nature of our services which involve immediate allocation of an expert astrologer and personalized effort:

1.     Cancellation is allowed within 24 hours of placing the order, only if the work has not yet started.

2.     Once our astrologer has started working on your Kundli, report, or if the consultation call has been scheduled/completed, or the report has been sent via Email/WhatsApp, the order cannot be cancelled and is non-refundable.

3. Return Policy - Conditions for Return

This policy applies only to Physical Goods.

To be eligible for a return, the following conditions must be met:

·       The return request is raised within 7 days from the date of delivery.

·       The product is unused, unworn, and in its original condition.

·       The product is returned in its original packaging along with all tags, lab certificates, bills, open video and picture of the product and free gifts/accessories.

·       You must provide the original invoice or proof of purchase.

Products That Cannot Be Returned:

We do not accept returns for:

1.     Personalized or Custom-made products (e.g., products made on your specific name, birth details, or engraved items).

2.     Products that have been used, worn, washed, or damaged after delivery.

3.     Perishable goods or items that deteriorate rapidly.

4.     Any digital Services - Once a horoscope, report, or consultation is delivered, it cannot be returned.

5.     Products purchased during Sale, Festival Offers, or at a discounted price.

We reserve the right to refuse any return that does not comply with our policy.

4. How to Return a Product

1.     Email us at info@astrohelpcentre.com with your Order ID, open photos and videos of the product if it is defective or damaged.

2.     Our support team will verify and approve your return request within 24-48 hours and share the return process.

3.     You will need to self-ship the product to our address:

Astro Help Centre
C-117, 1st Floor, Vyapar Kendra,
Gate No. 1, Palam Vihar, Gurgaon - 122017, Haryana, India.
Phone: [Add Your Number]

4.     Please use a reliable, insured, and trackable courier service. We are not responsible for any loss or damage during return transit.

5.     Refund will not be issued without actual receipt and inspection of the returned product.

5. Refund Process

Once we receive and inspect your returned Goods:

·       You will be notified via email about the approval or rejection of your refund.

·       If approved, the refund will be initiated within 7-10 business days.

·       The refund will be credited to your original mode of payment. For example, if you paid via UPI, it will be refunded to the same UPI ID. If you paid via card, it will go back to the same card.

·       For Cash on Delivery (COD) orders, the refund will be processed via Bank Transfer / UPI. You will be asked to share your bank details securely.

·       Please note that depending on your bank, it may take 5-7 additional days for the amount to reflect in your account.

In case of Defective / Wrong Product: If you receive a damaged, defective, or wrong product, please report it within 48 hours of delivery with an unboxing video/photo. We will arrange a free replacement or a full refund at no extra cost to you.

6. Exchange Policy

We offer an exchange in case you have received a wrong size or a defective product. The exchange request must be raised within 7 days of delivery. Only one-time exchange is allowed.

7. Gifts

·       If the Order was marked as a gift and shipped directly to the recipient, the refund will be issued in the form of a Gift Voucher / Store Credit of the same value.

·       If the gift was shipped to the purchaser first, the refund will be sent to the original purchaser.

8. Contact Us

For any questions, concerns, or complaints regarding our Refund and Cancellation Policy, please feel free to contact us:

Email: info@astrohelpcentre.com / support@astrohelpcentre.com
Address: Astro Help Centre, C-117, 1st Floor, Vyapar Kendra, Gate No. 1, Palam Vihar, Gurgaon - 122017, Haryana, India.